Smiths Group


Smiths Group is a global business active in over 20 countries with a diverse manufacturing base.

The company wanted to develop an Environment, Health and Safety report which reflected the issues and concerns of different operating companies as well as suppliers and customers in many different countries.






We designed and managed a dialogue process that ensured high levels of engagement with both staff and key external stakeholders at different stages of preparing the EH&S report.

The process started with interviews with external stakeholders and workshops for internal staff. These exercises informed a scoping document that formed a basis for the report.

Smiths staff then used our online Document Review process to comment on the scoping document . The results of this exercise helped to inform the first draft of the report before a web-based consultation for staff and key stakeholders enabled general and more detailed feedback on the document.

At each stage the participants could see how their own comments and the comments of others affected the emerging document.