Stakeholder management
Analysis and recruitment
Identifying and then recruiting the right people can be the
single most challenging aspect of engagement and consultation.
We use three main methods:
1. Profiling to gather information and build representative
lists
2. Networking to link to organisations and individuals
with particular interests
3. Outreach to ensure ‘hard-to-reach’ and
minority groups are not overlooked.
CitizenBase
CitizenBase allows us at Dialogue by Design
to work alongside clients, that we are running engagement projects
for, to build, organise and manage a stakeholder database more
effectively. We can link CitizenBase to specific consultations
or events and maintain a record of every transaction (such as
notification of an event, participation in a consultation process
or an information request) involving each stakeholder.
CitizenBase enables us to:
- collect, store, update and retrieve the names and address
details of individuals and organisations securely and systematically
- create 'areas of interest' which can be used to identify
the right target audience for notifications of consultation,
event invitations, newsletters or other information
- create 'categories' to segment stakeholders by type (for
example, businesses, members, patients, staff or any other categories
according to your requirements)
- search for stakeholders within parameters such as post codes,
names, interests, categories.
CitizenBase is simple and intuitive to use,
and can be accessed by both us and our clients via the web. We
assist in the start-up of each CitizenBase by providing a template
for the details of all current contacts to be inputted. We then
import this data into the client’s CitizenBase, which can
be branded with the client’s logo and colours.
Once logged into CitizenBase a clearly structured switchboard
allows us and our clients to access all the functions outlined
above.
Testimonials
"Citizenbase has been a vital part of our consultation
process. Now we can see who we've contacted, who's interested
and in what, and their details are there for us to use if we want
to consult them again. It's great to have so much information
all in one place." Knowsley Metropolitan Borough
Council
Further information
For further details please contact Pippa Hyam at Dialogue by
Design either by
email or by calling 020 8683 6602.
